Dell
Computer makers
World's #3 PC maker (after Lenovo and HP). Founded in 1984, delisted from Nasdaq in 2013, after being acquired by Michael Dell (founder) in partnership with global technology investment firm Silver Lake Partners.

Overall

Owned USA
Rating C
About the Ratings

Company Ownership

Dell Inc
USA
Dell Technologies Inc
owns 100% of Dell Inc
USA
Information technology
In 2015 Dell Inc acquired EMC Corporation for US$67 billion, creating Dell Technologies. It was the largest-ever acquisition in the technology sector.

Company Assessment

(Last updated Nov 2024)
Dell Inc
Praise
84.36% for supply chain practices in China
The Green Supply Chain Corporate Information Transparency Index (CITI) evaluates consumer-facing companies that have a sizeable supply chain in China. The evaluation uses government supervision data and public information to assess the environmental management of their supply chains in China. This company received a score of 84.36/100 (retrieved 24 Oct 2024).
Source: IPE (2024)
81.2/100 in Newsweek rankings
America's Most Responsible Companies 2022 by Newsweek and Statista recognises the Top 500 most responsible companies in the United States. Companies were evaluated in three areas: environmental (waste, energy use, etc.), social (leadership diversity, employees and philanthropy) and governance (transparency and economic performance). This company received a total score of 81.2/100, ranking 19th in the Technology Hardware sector, and 101st overall.
61.2% in Digital Inclusion Benchmark
The 2023 Digital Inclusion Benchmark ranks 200 companies on their responsibility to advance a more inclusive digital society. The companies were assessed using four measurement areas: access, skills, use and innovation. This company ranked #8/200, with a total score of 61.2/100.
Green Power Partner
This company is listed on the EPA Green Power Partnership website (USA) as using renewable energy for 63% of its organisation-wide electricity use in the USA.
Source: EPA (2023)
Repairability of devices
Engineers from ifixit.com disassembled and analysed a range of smartphones, tablets and laptops, awarding each a repairability score between one and ten. Ten is the easiest to repair. A device with a perfect score will be relatively inexpensive to repair because it is easy to disassemble and has a service manual available. Points are docked based on the difficulty of opening the device, the types of fasteners found inside, and the complexity involved in replacing major components. Points are awarded for upgradability, use of non-proprietary tools for servicing, and component modularity. Laptops released by this company in 2017 scored between 7 and 10 points.
78.1% in conflict minerals rankings
As You Sow's 2019 report, Mining the Disclosures, is a deep analysis of 215 companies' human rights performance in relation to sourcing conflict minerals from the Democratic Republic of the Congo (DRC). This company's score was 78.1% (Strong).
11/20 in Social Benchmark
The 2024 Social Benchmark assesses the world's 2,000 most influential companies on their responsibility in meeting society's fundamental expectations towards three measurement areas: respecting human rights, providing decent work, and acting ethically. This company was assessed in 2023 and received a score of 11/20. The average score was an alarmingly low 4.6/20 and the highest score was 15.5/20.
61/100 in TIME rankings
World's Most Sustainable Companies of 2024 by TIME and Statista recognises the Top 500 most sustainable companies in the world. From a selection of 5,000 of the world's largest companies, non-sustainable businesses were excluded, and the remaining companies were rated on Commitment & Ratings, Reporting & Transparency, and Environmental & Social Stewardship. This company received a total score of 60.6/100, ranking 286th overall.
Source: TIME (2024)
Criticism
Forced labour in China
The Chinese government has facilitated the mass transfer of Uyghur and other ethnic minority citizens from the far west region of Xinjiang to factories across the country. Under conditions that strongly suggest forced labour, Uyghurs are working in factories that are in the supply chains of at least 83 well-known global brands in the technology, clothing and automotive sectors, including brands owned by this company. The Australian Strategic Policy Institute's 2020 report estimates (somewhat conservatively) that more than 80,000 Uyghurs were transferred out of Xinjiang to work in factories across China between 2017 and 2019, and some of them were sent directly from detention camps.
Source: ASPI (2020)
$1b stock swap settlement
In 2022 Dell reached a $1 billion settlement of a lawsuit accusing it of short-changing some shareholders in a controversial $23.9 billion transaction in 2018 that marked its return as a publicly traded company. The disputed December 2018 transaction involved a stock swap related to Dell's interest in software maker VMware.
Workers rights in China
A 2023 report by China Labor Watch investigated labour conditions in China's consumer electronics sector using three stages of research: analysis of social media posts, case studies through online research, and in-person factory investigation. Labour abuses in factories supplying this company were identified in multiple social media posts and a factory investigation. Labour abuses include excessive working hours, illegal use of student interns, wage theft and wage arrear, poor food and/or living conditions, high labour intensity, workplace bullying and verbal abuse, mandatory overtime, discrimination, deception, inadequate ppe and exposure to health hazards.
D grade in Plastic Promises Scorecard
As You Sow's 2024 Plastic Promises Scorecard measures the corporate ambition and action of 225 large companies across six industries on six core pillars of plastic packaging pollution prevention: 1) Recyclability, 2) Reduction, 3) Recycled Content, 4) Recovery, 5) Reuse, and 6) Producer Responsibility. This company received a grade of D.
Tax avoidance
This company scores Ethical Consumer's worst rating for the likely use of tax avoidance strategies, and has at least two high risk subsidiaries in tax havens.
Information
Prison labour in USA
Major corporations, including this one, use prison labour in the USA, where prisoners are paid slave wages as low as 23 cents an hour doing work which is often dangerous, toxic and unprotected. While much of the work done by prisoners is for the military, other major corporations are taking advantage of the cheap labour in both federal and state US prisons.
Fraud penalty
Dell paid US$100 million in 2010 to settle allegations by the US Securities and Exchange Commission of accounting fraud. It had alleged that Dell had failed to disclose to investors large exclusivity payments received from Intel to not use central processing units from Intel's main rival. These payments helped Dell to meet its targets, rather than its management and operations. When the payments were cut, it alleged Dell again misled investors by failing to disclose the true reason behind the company's decreased profitability. [Listed under Information due to age of court finding]
US recycling report card
The Electronics TakeBack Coalition's Recycling Report Card evaluates takeback and recycling programs for computer, TV, printer and game console companies. The report card focuses on the programs available to consumers in the US, and relies on publicly available information, as of Sept 2010. This company received a grade of B for its recycling efforts in the USA.
'Nice' rating on Direct Mail Industry Scorecard
'Nice' rating on the 2009 Naughty/Nice List, the Scorecard on the Catalog and Direct Mail Industry by Forest Ethics. [Listed under information due to age of report]
Climate action commitments
As listed on the We Mean Business website, this company has committed to the following climate action initiatives: adopt a science-based emissions reduction target; commit to 100% renewable power.
B- grade at Behind the Barcode
B- grade in the Baptist World Aid Australia's Behind the Barcode 'Ethical Electronics Guide 2016', which grades companies on their efforts to mitigate the risks of forced labour, child labour and worker exploitation throughout their supply chains. Assessment criteria fall into four main categories: policies, traceability & transparency, monitoring & training and worker rights. [Listed under Information due to age of report]
Repair manuals online
Some companies intentionally make their repair manuals unavailable, sabotaging local repair shops and forcing consumers to buy new products. This company makes its repair manuals available online.
GC3 member (Green Chemistry)
This company is a member of the Green Chemistry and Commerce Council (GC3), a business-to-business forum that advances the application of green chemistry and design for environment across supply chains. It provides an open forum for cross-sectoral collaboration to share information and experiences about the challenges to and opportunities for safer chemicals and products.
Source: GC3 (2019)
Responsible Minerals Initiative member
This company is a member of the Responsible Minerals Initiative (formerly the Conflict-Free Sourcing Initiative), which helps companies address conflict minerals issues in their supply chains. The RMI provides information on conflict-free smelters and refiners, common tools to gather sourcing information, and forums for exchanging best practices on addressing conflict minerals. Membership is open to companies that use or transact in tantalum, tin, tungsten or gold (3TG). Founded in 2008 by members of the Electronic Industry Citizenship Coalition and the Global e-Sustainability Initiative.
Source: RMI (2019)
PPA Participant
This company is a participant in the Public-Private Alliance for Responsible Minerals Trade (PPA), a multi-sector and multi-stakeholder initiative to support supply chain solutions to conflict minerals challenges in the Democratic Republic of Congo (DRC) and the Great Lakes Region (GLR) of Central Africa. The PPA provides funding and coordination support to organizations working within the region to develop verifiable conflict-free supply chains; align chain-of-custody programs and practices; encourage responsible sourcing from the region; promote transparency; and bolster in-region civil society and governmental capacity.
Source: PPA (2024)
Responsible Business Alliance member
This company is a member of the Responsible Business Alliance (formerly the Electronic Industry Citizenship Coalition), a non-profit coalition of electronics companies which supports the rights and wellbeing of workers and communities worldwide affected by the global electronics supply chain. RBA members commit and are held accountable to a common Code of Conduct and utilize a range of RBA training and assessment tools to support continuous improvement in the social, environmental and ethical responsibility of their supply chains.
Source: RBA (2022)
GeSI member
This company is a member of the Global e-Sustainability Initiative (GeSI), a leading source of impartial information, resources and best practices for achieving integrated social and environmental sustainability through Information and Communication Technology (ICT).
Source: GeSI (2016)
Corporate responsibility claims
This company has corporate responsibility claims on its website under the headings advancing sustainability, cultivating inclusion, transforming lives and upholding ethics & privacy.
C+ in Guide to Greener Electronics
This company received a grade of C+ in the Greenpeace Guide to Greener Electronics (Oct 2017), which assesses companies from the electronics industry across three impact areas: energy use, resource consumption, and chemical elimination. Of the 17 companies ranked, this company came third. [Listed under Information due to age of report]
Cobalt battery supply chain
A 2017 report by Amnesty International, 'Time to Recharge' ranks major electronics and car companies on how much they have improved their cobalt sourcing practices since January 2016. The report found that while a handful of companies have made progress, many are still not doing enough to stop human rights abuses entering their cobalt supply chains, even though their products could be linked to child labour in the Democratic Republic of Congo (DRC). This company was rated 'moderate action taken'.
Modern Slavery statement
California, the UK and Australia have all enacted legislation requiring companies operating within their borders to disclose their efforts to eradicate modern slavery from their operations and supply chains. Follow the link to see this company's disclosure statement.
27.2% in Human Rights Benchmark
The 2022 Corporate Human Rights Benchmark assessed 127 companies in the food and agriculture, ICT and automotive manufacturing sectors on their human rights performance. This company received a score of 27.2%. The overall average score was a disappointing 17.3% and the highest score was 50.3%.
BHRRC company profile
Business & Human Rights Resource Centre digital platform presents news and allegations relating to the human rights impact of over 20,000 companies. Their enhanced Company Dashboards also include financial information, key data points based on corporate policies, and scores from prominent civil society benchmarks. Follow the link and use the search function to view this company's dashboard.
OpenSecrets.org profile
OpenSecrets.org tracks the influence of money on U.S. politics, and how that money affects policy and citizens' lives. Follow link to see this company's record of political donations, lobbying, outside spending and more.
Dell Technologies Inc
Praise
CDP Climate Change score of A-
In 2023, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to reduce greenhouse gas emissions and mitigate climate change risk. Responding companies are scored across four key areas: disclosure; awareness; management; and leadership. This company received a CDP Climate Change score of A-.
Source: CDP (2023)
100% on Corporate Equality Index
This company is listed as having best practice on a report card on lesbian, gay, bisexual and transgender equality in corporate America.
CDP Water Security score of B
In 2023, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to manage and govern freshwater resources. Responding companies are scored on six key metrics: transparency; governance & strategy; measuring & monitoring; risk assessment; targets & goals; and value chain engagement. This company received a CDP Water Security score of B.
Source: CDP (2023)
Criticism
US defense contracts
This company was among the US Top Defense Contractors derived from the 2019 Washington Technology Top 100 list, based on their 2018 defense contract revenue. Dell was number 32 with a defense revenue of US$$160,906,000.
27/100 in KnowTheChain Benchmark
In 2022 KnowTheChain benchmarked 60 information, communications and technology (ICT) companies on their efforts to identify and tackle forced labour risks in their supply chains. This company received a score of 27/100. The average score was 20/100 and the highest score was 63.
34/100 S&P Global ESG Score
This company received an S&P Global ESG Score of 34/100 in the Computers & Peripherals and Office Electronics category of the S&P Global Corporate Sustainability Assessment, an annual evaluation of companies' sustainability practices (last updated 21 Oct 2022). The rankings are based on an analysis of corporate economic, environmental and social performance, assessing issues such as corporate governance, risk management, environmental reporting, climate strategy, human rights and labour practices.
Information
Involvement with Israel
The independent research centre Who Profits has identified this company as complicit in Israel's ongoing occupation of Palestinian and Syrian land. "The company provides servers and related services to the Israeli Ministry of Defense and the Israeli military."
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Company Details

Type:
Private company
Revenue:
57 billion USD (2013)
Employees:
111,300 (2013)
Subsidiaries:
Dell Australia Pty Ltd
Computers
Dell set up its Australian subsidiary in 1993.

Contact Details

Address:
Round Rock, Texas, USA
Website:
www.dell.com

Products / Brands

Dell Australia
Alienware Computer monitors
Alienware Desktop Computers
Alienware Laptops
Dell Tablets
Dell Computer monitors
Dell Printers
Dell Desktop Computers
Dell Laptops