In 2018 the Federal Court of Australia ordered this company to pay penalties of more than $4.6 million for misleading the public through its silence about a safety issue affecting its TM31 Thermomix appliance, which the company knew about.

In 2025 this company paid $79,200 in penalties after the ACCC issued it with four infringement notices for allegedly making false or misleading representations to consumers online, suggesting two of its household appliances were endorsed by the National Disability Insurance Scheme (NDIS).

D- grade in the Baptist World Aid Australia's Behind the Barcode 'Ethical Electronics Guide 2016', which grades companies on their efforts to mitigate the risks of forced labour, child labour and worker exploitation throughout their supply chains. Assessment criteria fall into four main categories: policies, traceability & transparency, monitoring & training and worker rights. [Listed under Information due to age of report]

This company has sustainability claims on its website under the headings Climate and environmental protection, Sustainable products, and Responsible supply chain.