Kitchen appliances
Sole independent distributor for Thermomix products in Australia and New Zealand. Manufactured by Vorwerk in Germany.
Company Assessment
(Last updated Jan 2018)
Praise
Criticism
Information
Magnet Investments Pty Ltd
Praise
Criticism
Information
Misleading conduct
In 2018 the Federal Court of Australia ordered this company to pay penalties of more than $4.6 million for misleading the public through its silence about a safety issue affecting its TM31 Thermomix appliance, which the company knew about.
Source: ACCC
(2018)
Consumer injuries
Choice has called on any owners of the popular Thermomix TM31 who have been burned or injured by the device to report what happened with a view to making Australia's first mass incident report to the Australian Competition and Consumer Commission (ACCC).
Source: Choice
(2016)
Gag order for refund
Some customers of this company have accused it of demanding they sign non-disclosure agreements before receiving refunds for faulty products. Some faulty products have resulted in injuries and burns to customers.
Source: Smart Company
(2016)
Company Details
Type:
Private company
Revenue:
109 million AUD
(2023)
Employees:
160
(2023)
Contact Details
Address:
30 Ledgar Rd, Balcatta, WA, 6021, Australia
Freecall:
1800 004 838
Website:
Products / Brands
Other related products
Vorwerk
/ Thermomix Australia
(distributor)
Thermomix
Small Kitchen Appliances
Thermomix
Small Kitchen Appliances