In 2025 Red Energy paid seven infringement notices totalling $474,600 issued by the Australian Energy Regulator (AER) for allegedly removing hardship and payment plan protections from consumers when they moved house.

In 2023 Red Energy paid $254,436 in penalties for allegedly communicating incorrect best offer information to 30,982 customers, including customers who were on concessions and payment assistance, over a two-week period in 2022. Red Energy also allegedly failed to provide 15 customers with any best offer information on their bills within prescribed timeframes, over a period of three years (2019-2022).

The 2022 Greenpeace Green Electricity Guide ranked 47 Australian electricity retailers based on their environmental credentials, assessing factors like renewable energy provision, commitment to ending coal use by 2030, halting fossil fuel expansion, support for new renewable energy, and transparency. This provider was rated just outside the top tier with 3.5 stars: "often buys their electricity straight from the open market, which is dominated by coal, and aren't moving quickly enough to transition to renewable energy."