The 2022 Greenpeace Green Electricity Guide ranked 47 Australian electricity retailers based on their environmental credentials, assessing factors like renewable energy provision, commitment to ending coal use by 2030, halting fossil fuel expansion, support for new renewable energy, and transparency. This provider rated only slightly better that the worst polluters, with only 2 stars.

In 2021 this company was ordered by the Federal Court of Australia to pay $1.2 million in penalties for making false or misleading representations in selling electricity plans to Victorian consumers.

In 2024 this company was ordered by the Supreme Court of Victoria to pay penalties totalling $10 million for unlawful door-to-door marketing and failures related to its best offer messaging. This outcome represents the largest penalty ever imposed for breaches of Victoria's energy laws and codes of practice.