Electricity distribution
Formerly known as TRUenergy. Acquired by CLP in 2012.
Company Ownership
EnergyAustralia Holdings Ltd
AUS
CLP Holdings Ltd
owns 100% of EnergyAustralia Holdings Ltd
HKG
Electricity company
Founded in 1901, today CLP is one of the largest electric utilities in Asia with operations in Hong Kong, China, India, Southeast Asia and Australia. 17% of energy comes from renewables, with most the rest from coal & gas.
Company Assessment
(Last updated Jan 2026)
Praise
Criticism
Information
EnergyAustralia Holdings Ltd
Praise
Criticism
Information
1/5 in Green Electricity Guide
The 2022 Greenpeace Green Electricity Guide ranked 47 Australian electricity retailers based on their environmental credentials, assessing factors like renewable energy provision, commitment to ending coal use by 2030, halting fossil fuel expansion, support for new renewable energy, and transparency. This provider was one of the worst rated, with only 1 star: "relies on highly polluting coal and gas for much of their electricity generation and aren't doing nearly enough to clean up their act."
Source: Greanpeace
(2022)
Fined $12m for life support breaches
In 2022 EnergyAustralia was ordered by the Federal Court to pay penalties totalling $12 million for failing to comply with life support obligations for its customers who rely on life-saving health equipment. It was the largest penalty ever imposed for breaches of the national energy retail law, in proceedings brought by the Australian Energy Regulator (AER).
Fined $14m for misleading consumers
In 2024 EnergyAustralia was ordered by the federal court to pay a $14 million penalty for making false, misleading or deceptive statements to hundreds of thousands of consumers about electricity prices, and failing to state the lowest possible price in the communications and misrepresenting the estimated annual price of its electricity offer for an "average" customer, breaching the Electricity Retail Code.
Source: ACCC
(2024)
Fined $1m for misleading consumers
In 2015 this company was ordered by the Federal Court of Australia to pay $1 million in penalties for consumer law breaches.
Source: ACCC
(2015)
Fined $407k for gas breaches
In 2024 Ergon Energy paid six infringement notices totalling $406,800 issued by the Australian Energy Regulator (AER) for alleged breaches of the National Gas Rules related to gas demand forecasting in short-term trading markets.
Political donations
The democracyforsale.net website, which aggregates data from the Australian Electoral Commission (AEC), reports that this company donated $553,201 to Australia's major political parties between 2018 and 2023. To view this company's entry in the AEC's Transparency Register, follow the link and click on "Named on the following annual returns as providing funds to:" to see the political donations made by the company.
Source: AEC
(2024)
Carbon neutral product
Climate Active is an Australian Government program that supports voluntary climate action by certifying businesses and organisations that measure, reduce, and offset their carbon emissions to achieve carbon neutrality. Energy Australia is certified for its opt-in electricity and gas products.
Source: Climate Active
(2025)
CLP Holdings Ltd
Praise
Criticism
Information
CDP Climate Change score of B
In 2024, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to reduce greenhouse gas emissions and mitigate climate change risk. Responding companies are scored across four key areas: disclosure; awareness; management; and leadership. This company received a CDP Climate Change score of B.
Source: CDP
(2024)
CDP Water Security score of B
In 2024, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to manage and govern freshwater resources. Responding companies are scored on six key metrics: transparency; governance & strategy; measuring & monitoring; risk assessment; targets & goals; and value chain engagement. This company received a CDP Water Security score of B.
Source: CDP
(2024)
Involvement with coal
This company is involved in the production of coal or coal-based energy. This company's 10 coal-fueled power plants account for approximately 35 percent of CLP's power production.
Source: company website
(2025)
Climate action commitments
As listed on the We Mean Business website, this company has committed to the following climate action initiatives: adopt a science-based emissions reduction target; responsible corporate engagement in climate policy; report climate change information in mainstream reports as a fiduciary duty; commit to electric vehicles.
Source: We Mean Business
(2021)
24% in Gender Benchmark
In 2023 and 2024, the World Benchmarking Alliance assessed 2,000 companies on their efforts to drive gender equality and women's empowerment across their entire value chain. Companies are assessed on governance and strategy, representation, compensation and benefits, health and well-being, and violence and harassment. This company scored 24 out of 100. The average score was 15.3 and the highest score was 51.
32.9% in Social Benchmark
The 2026 Social Benchmark assessed the world's 2,000 most influential companies on their responsibility in meeting society's fundamental expectations towards three measurement areas: respecting human rights, providing decent work, and acting ethically. This company received a score of 32.9/100. The average score was 20 and the highest score was 75.
36.7% in Electric Utilities Benchmark
The 2023 Electric Utilities Benchmark assesses 68 electric utilities companies on their alignment to a low-carbon world, together with social performance. This company ranked #15/68, with a total score of 36.7 out of 100. The average score was 26 and the highest score was 70.
Medium ESG Risk
Sustainalytics, a top ESG research firm, evaluates environmental, social, and governance risks for over 16,000 companies. Its ESG Risk Rating reflects how much risk a company faces in its industry and how well it manages those risks. The final score includes both unmanaged and unmanageable risks, and companies are rated on a scale from negligible (0-10) to severe (40+). This company received an ESG Risk Rating of 22.5, placing it in the "medium risk" category (retrieved April 2025).
Source: Sustainalytics
(2025)
30.4% in Urban Benchmark
The 2026 Urban Benchmark evaluates the 300 biggest and most influential companies shaping cities on their responsibility to advance inclusive, safe, resilient and sustainable urban environments. Companies are assessed across four measurement areas: Sustainable governance, Inclusive cities, Healthy cities, and Climate neutral and resilient cities. This company received a score of 30.4/100. The average score was 12.2 and the highest score was 40.3.
Company Details
Type:
Wholly-owned subsidiary
Revenue:
7.76 billion AUD
(2015)
Contact Details
Address:
Level 33, 385 Bourke St, Melbourne, VIC, 3000, Australia
Phone:
03 8628 1000
Website:
Products / Brands
EnergyAustralia
EnergyAustralia
Electricity Suppliers