Fetch TV
Internet TV
Fetch TV provides a set top box with a digital TV tuner, personal video recorder and up to 45 subscription channels, video on demand, pay per view movies, web applications, and a mobile app. Telstra acquired a 51% stake in 2022, with Malaysia's Astro owning the remaining 49%.

Overall

Owned AUS
Rating C
About the Ratings

Company Ownership

Fetch TV Pty Ltd
AUS
Telstra Group Ltd
owns 51% of Fetch TV Pty Ltd
AUS
Telecommunications services
Australia's largest telecommunications company. The company was privatised in stages starting in 1997, becoming fully privatised in 2011. Services include internet access, fixed line and mobile telephony, and pay television (through its Foxtel joint venture with News Corp).
Astro Malaysia Holdings Berhad
owns 49% of Fetch TV Pty Ltd
MYS
Entertainment
Malaysia's largest content and entertainment company.

Company Assessment

(Last updated Jul 2024)
Fetch TV Pty Ltd
No assessment data currently available for Fetch TV Pty Ltd.
Telstra Group Ltd
Praise
CDP Climate Change score of A
In 2023, the Carbon Disclosure Project (CDP) asked companies to provide data about their efforts to reduce greenhouse gas emissions and mitigate climate change risk. Responding companies are scored across four key areas: disclosure; awareness; management; and leadership. This company received a CDP Climate Change score of A.
Source: CDP (2023)
60.3% in Digital Inclusion Benchmark
The 2023 Digital Inclusion Benchmark ranks 200 companies on their responsibility to advance a more inclusive digital society. The companies were assessed using four measurement areas: access, skills, use and innovation. This company ranked #11/200, with a total score of 60.3/100.
Renewable energy use
Greenpeace's Reenergise campaign ranks Australia's biggest electricity using companies on their commitments and actions regarding renewable energy use. This company has: committed to powering their operations by 100% renewable electricity by 2030; signed at least one power purchase agreement (PPA) to buy power from a wind or solar project; invested in on-site solar.
4/5 for packaging performance
This company received a packaging performance level of 4 (Leading) in its 2024 APCO Annual Report. Australian Packaging Covenant Organisation (APCO) is a not-for-profit organisation leading the development of a circular economy for packaging in Australia. Each year, APCO Members are required to submit an APCO Annual Report and Action Plan, which includes an overall performance level from 1 (Getting Started) to 5 (Beyond Best Practice).
Source: APCO (2024)
Carbon neutral company
This company's business operations and some products meet the requirements of the Climate Active Carbon Neutral Standard, and have been certified carbon neutral since 2022.
10.5/20 in Social Benchmark
The 2024 Social Benchmark assesses the world's 2,000 most influential companies on their responsibility in meeting society's fundamental expectations towards three measurement areas: respecting human rights, providing decent work, and acting ethically. This company was assessed in 2023 and received a score of 10.5/20. The average score was an alarmingly low 4.6/20 and the highest score was 15.5/20.
63/100 in TIME rankings
World's Most Sustainable Companies of 2024 by TIME and Statista recognises the Top 500 most sustainable companies in the world. From a selection of 5,000 of the world's largest companies, non-sustainable businesses were excluded, and the remaining companies were rated on Commitment & Ratings, Reporting & Transparency, and Environmental & Social Stewardship. This company received a total score of 63.3/100, ranking 214th overall.
Source: TIME (2024)
Criticism
Fined $50m for unconscionable conduct
In May 2021 Australia's Federal Court ordered that Telstra pay $50 million in penalties for engaging in unconscionable conduct when it sold mobile contracts to more than 100 Indigenous consumers across three states and territories, in proceedings brought by the ACCC. Telstra admitted that between January 2016 and August 2018, it breached the Australian Consumer Law and acted unconscionably when sales staff at five licensed Telstra-branded stores signed up 108 Indigenous consumers to multiple post-paid mobile contracts which they did not understand and could not afford.
Source: ACCC (2021)
Fined $15m for misleading customers
In 2022 Telstra was ordered by the Federal Court to pay penalties totalling $15 million after admitting to making false or misleading representations to consumers when promoting certain NBN internet plans, in proceedings brought by the ACCC.
Source: ACCC (2022)
Fined $10m for misleading behavior
In 2018 the Federal Court fined Telstra $10 million for making false or misleading representations to customers in relation to its third-party billing service known as "Premium Direct Billing" (PDB), following action by the ACCC. The Court held, by consent, that Telstra misled customers and breached the ASIC Act when it charged them for digital content, such as games and ringtones, which they unknowingly purchased. Telstra admitted that more than 100,000 customers may have been affected and has committed to offer refunds to these customers.
Source: ACCC (2018)
Fined for overchanging
In 2022 Telstra refunded customers more than $1.73 million and paid a $506,160 infringement notice after it overcharged thousands of customers following investigations by the Australian Communications and Media Authority (ACMA). In 2020, the ACMA directed Telstra to comply with billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers almost $2.5 million over a 12-year period. In 2023 a new ACMA investigation found Telstra issued inaccurate bills to more than 11,600 additional customers, including 4,400 who were given incorrect bills after the ACMA had issued Telstra the formal direction to comply with billing accuracy rules.
Source: ACMA (2022)
Fined for overchanging
In 2023 Telstra paid a $3,010,320 penalty and refunded over $17.7 million to thousands of customers after charging them for inactive internet services over an 11-year period. A further $3.4 million is to be refunded by the end of the year. An Australian Communications and Media Authority (ACMA) investigation found that 6,532 customers, the majority of whom were small businesses, were wrongly billed by Telstra an average of around $2,600 between April 2012 and August 2023.
Source: ACMA (2023)
Information
Fined $18.5m for anticompetitive behavior
In 2010 the Federal Court fined Telstra $18.55 million for denying competitors access to infrastructure in contravention of its carrier licence. [Listed under Information due to age of court finding]
Source: ACCC (2010)
Fined for privacy breach
In 2014 Telstra was fined $10,200 and warned about privacy after a data breach saw the information of 15,775 customers made available online. Privacy Commissioner Timothy Pilgrim found Telstra failed to take reasonable steps to ensure the security of the data it held.
Fined for phone line delays
In 2014 Telstra was fined $510,000 by Australian Communications and Media Authority (ACMA) for failing to connect new telephone lines within regulated time limits. Telstra also received an official warning for failing to properly follow the consultation process when removing eight public payphones.
48.8% in Newsweek Green Ranking 2017
This company received a score of 48.8/100 in the Newsweek Green Ranking 2017, which ranks the world's largest publicly traded companies on eight indicators covering energy, greenhouse gases, water, waste, fines and penalties, linking executive pay to sustainability targets, board-level committee oversight of environmental issues and third-party audits. Ranking methodology by Corporate Knights and HIP Investor.
Political donations
According to the democracyforsale.net website, this company donated $90,764 to Australia's major political parties between 2012 and 2018, as disclosed to the Australian Electoral Commision (AEC).
Greenfleet supporter
This company works with the not-for-profit organisation Greenfleet to calculate and offset emissions from flights and their fleet of vehicles.
Climate action commitments
As listed on the We Mean Business website, this company has committed to the following climate action initiatives: adopt a science-based emissions reduction target.
GeSI member
This company is a member of the Global e-Sustainability Initiative (GeSI), a leading source of impartial information, resources and best practices for achieving integrated social and environmental sustainability through Information and Communication Technology (ICT).
Source: GeSI (2016)
MobileMuster member
This company is a member of MobileMuster, Australia's only not-for-profit, Government accredited mobile recycling program, established and funded by the mobile phone industry since late 1998. The program adopts a product stewardship model based on circular economy principles where they promise to keep old mobiles and accessories out of landfill and recycle them in a safe, secure and ethical way, placing reusable commodities back into the supply stream.
Tax paying in Australia
Between 2015 and 2018 this company paid $5.2 billion tax on a total income of $80 billion, earning the number 7 spot on Michael West's Top 40 Tax Payers 2020. West calculated which of Australia's largest companies have paid the most tax using three years of tax transparency data published by the Australian Tax Office.
Modern Slavery statement
California, the UK and Australia have all enacted legislation requiring companies operating within their borders to disclose their efforts to eradicate modern slavery from their operations and supply chains. Follow the link to see this company's disclosure statement.
Modern Slavery disclosure quality
Modern slavery disclosure is a critical step in mitigating the risk associated with modern slavery practices in companies' operations and supply chains. The quality of the disclosure signals the level of commitments and efforts that the companies have put in managing these risks. In 2021 the Monash Centre for Financial Studies analysed and ranked the disclosure quality of the modern slavery statements submitted by the 300 largest listed companies on the Australian Stock Exchange (ASX300). This company's modern slavery disclosure statement received a grade of C.
Data collection
Telstra has installed highly advanced surveillance systems to "vacuum" the telephone calls, texts, social media messages and internet metadata of millions of Australians so that information can be filtered and given to intelligence and law enforcement agencies. All Australian telecommunications and internet service providers by law must maintain interception and data-collection capabilities for government.
45/100 S&P Global ESG Score
This company received an S&P Global ESG Score of 45/100 in the Telecommunication Services category of the S&P Global Corporate Sustainability Assessment, an annual evaluation of companies' sustainability practices (last updated 16 Dec 2022). The rankings are based on an analysis of corporate economic, environmental and social performance, assessing issues such as corporate governance, risk management, environmental reporting, climate strategy, human rights and labour practices.
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Company Details

Type:
Subsidiary
Founded:
2008

Contact Details

Address:
North Sydney, Australia
Website:
www.fetchtv.com.au

Products / Brands

Fetch TV
Fetch TV Media Streaming Devices